Nelson repeatedly spoke to the importance of education to her success. Growing up in a small Arkansas town, Nelson described how education exposed her to new people, ideas and beliefs. “Education was the window to the world,” she said. “It was the key.” Nelson explained that learning often requires discomfort, and so she challenged the audience to “push yourself out of your comfort zone.”
If future leaders are going to redefine business, they must prioritize ethical decision-making, appreciate financial risk, but respect consumer safety more. They must value trust and understand that it can’t be commodified. Moving forward, leaders must have the humility to know when they’ve failed, and the courage to admit responsibility when they do. Those are the risks worth taking.