Her education and work experience have empowered Niehaus to lead using a systems perspective, which means looking beyond the immediate impacts for every decision.
Ferrell’s biggest takeaway from her graduate program is the need to redefine how we think about our relationships with customers. She says, “the customer experience is a really long one; it starts way before the customer even thinks about purchasing anything from you.
In a time when many are suffering, Sophie Becker offers a hopeful example of resilience. Sophie, who has persevered through medical adversity for years, has a story that is both harrowing and inspiring.