Ferrell’s biggest takeaway from her graduate program is the need to redefine how we think about our relationships with customers. She says, “the customer experience is a really long one; it starts way before the customer even thinks about purchasing anything from you.
The campus is changing to meet the needs of students where they are, with classes and resources in a variety of formats that best fit their work and family schedules. “This is a challenging time,” says PSU President Stephen Percy. “And we are making new investments to ensure that we are able to support academic innovation and the vibrancy of our campus community. We will emerge from this pandemic stronger than ever.”
Foxhoven is adamant that “leaning into conflict pays dividends down the line.”
The pandemic was one of the reasons I had to close down my business. Returning to school seemed to be a great opportunity to pivot my career.
Portland State University Graduate Business Blog 